FAQ
- 01
We offer a variety of convenient payment options, including Faster Payment System (FPS), PayMe, and major credit cards (Visa, MasterCard, etc.).
You can choose to pay using any of the above methods when checking out. All transactions are processed securely and in Hong Kong dollars.
If you have any questions about the payment process, please contact us for assistance.
Email: Onetaste.goods@outlook.com
Contact number/WhatsApp: (+852) 6755 9707
- 02
Sorry, ONETASTE currently does not have any physical stores.
We currently operate as an online store, allowing you to purchase our products anytime. We also periodically participate in mind-body and spirit markets and host workshops, allowing everyone to experience the aroma and energy of our products in person.
The latest event information will be announced on our website or released on social media as soon as possible. Please stay tuned.
- 03
We will ship the item within 2-3 business days after payment is confirmed.
It usually takes 5-7 working days for Hong Kong to arrive after shipment, and 3-5 working days for Macau to arrive.
The actual delivery time may be affected by logistics arrangements and destination, and may be slightly delayed in case of holidays or special circumstances.
We will provide a tracking number to let you know the delivery progress. Please wait patiently for delivery.
If you have not received your order one week after delivery, please contact us for follow-up assistance.